Updated: 21.12.2020

We’re excited to announce that bookings will no longer be required for the following services from Tuesday 22 December 2020:

  • Aquatics (e.g. lap swimming and recreational)
  • Gym
  • Stadium (e.g. casual shooting)
  • Gymnastics (e.g. PlayGym)

Removing the need to book will also mean that allocated session times for the above services will be removed. You can now access these services at any time, subject to our opening hours and availability.

Please note that due to ongoing capacity restrictions, bookings will still be required for group fitness classes. We will now be opening up bookings for group fitness classes 7-days in advance to assist with planning your weekly schedule.

Although bookings are no longer required for the services listed above, capacity limits are still in place throughout the centre and these will be closely monitored by our staff.

For those members who have reactivated their membership you will now be required to scan your membership card when you enter the facility using either the turnstiles, access doors or with our staff at reception. If you have lost or misplaced your card our customer service team can assist with issuing you with a new card.


Updated:05.11.2020

We are expanding services!

We are very excited to announce that our centre will be expanding our services on Monday 9 November subject to Victorian Premier Daniel Andrews confirmation of further easing of restrictions on Sunday 8 November.

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services.

While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below is the service that will be available:

Below are our restricted operating hours:

  • Monday to Thursday: 5:30am to 10:30pm
  • Friday: 5:30am to 9:45pm
  • Saturday: 6:00am to 8:00pm
  • Sunday: 8:00am to 8:00pm 

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

Contact tracing at our centre

To ensure we are complying with the government’s contact tracing legislation, we’re implementing a new process whereby all responsible parents/guardians of swimming lesson and gymnastics members will be required to present their pre-registered QR code every time their child attends a lesson. It is important that if a child attends the facility for lessons with multiple parents/guardians, or if this changes from week to week, that all responsible parents/guardians register for their own individual QR code.

How to register and receive your QR code:

  1. Click here to fill out the visitor registration form.
  2. Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone (in line with centre conditions of entry) will need to fill out a separate visitor registration form.
  3. Ensure all your details are correct – particularly your email address.
  4. Check the confirmation box at the end of the form and select the ‘next’ button.
  5. Please present your QR code each time you visit the centre. 

Updated: 26.10.2020

Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available.

We are as excited as you are and can’t wait to see you again!

Read the full statement from Victorian Premier Daniel Andrews


  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place.

  • Signage and instructions
    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.
  • Temperature scanning

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

  • What facilities are reopening?

    We are very excited to announce the following outdoor pools will reopen for lap swimming:

    • 25 metre pool at Ashburton Pool and Recreation Centre
    • 50 metre pool at Boroondara Sports Complex
    • 50 metre pool at Hawthorn Aquatic and Leisure Centre
  • What time will the outdoor pools be open?
    The outdoor pools will reopen under the following restricted hours:
    Monday
    Tuesday Wednesday Thursday Friday Saturday Sunday
    6am-10am,
    4pm-8pm
    6am-10am,
    4pm-8pm
    6am-10am,
    4pm-8pm
    6am-10am,
    4pm-8pm
    6am-10am,
    4pm-8pm
    8am-2pm
    8am-2pm

  • How do I book a swim?

    To make sure we adhere to the Victorian Government’s strict social distancing guidelines, there will be a limited number of people allowed in the centre. So we can monitor this, you must have a confirmed booking prior to attending our centre.

    You can make bookings 48 hours in advance on our website or by booking over the phone on (03) 9851 0444.

  • Will I be charged my membership again?

    Members have the option to pay as you go or if you’re eager to return to your fitness routine, you can now reactivate your membership. We have sent all members an email with a link to reactivate their membership. Alternatively, members can call our customer care team on 1300 760 379.

    Due to the current government advice, we expect to operate with reduced services and timetables for the foreseeable future. If you feel these reduced operations effect your fitness routine, you can resuspend your membership at any time.

    If you do not want to reactivate your membership

    We know some of you may not be ready to reactivate your membership just yet, or may prefer visiting our centre on a casual basis using our online booking system. If this is the case, you don’t need to do anything – we will continue suspending all memberships unless you fill out the reactivation form above.

  • Will YMCA still offer online classes or options?

    If you aren’t quite ready to return to our centre yet, you can stay active with Virtual Y – our free online platform that features a live health and wellness timetable.

  • What safety measures will be in place when I return?

    Your safety and the safety of our staff remains our number one priority, and we need to ensure that we adhere to the government’s restrictions. It is important that we all work together to help stop the spread of COVID-19. Please visit our website and read about our safety measures prior to booking your session.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

  • Will the Spa and Sauna be open?

    The Spa and Sauna will remain closed. We are currently working through the Government Roadmap to determine what it means for the Spa and Sauna, further information will be shared over the coming weeks.

  • When will the gym and group fitness classes resume?

    We are currently working through the Government Roadmap to determine what it means for Health and Wellness programming, further information will be shared over the coming weeks.

  • When will swimming lessons resume?

    We are currently working through the Government Roadmap to determine what it means for Swimming Lessons, further information will be shared over the coming weeks.

  • When will gymnastics classes resume?

    We are currently working through the Government Roadmap to determine what it means for Gymnastics Lessons, further information will be shared over the coming weeks.

  • When will the stadium resume?

    We are currently working through the Government Roadmap to determine what it means for stadium usage, further information will be shared over the coming weeks.

  • Why isn’t Kew Recreation Centre opening?

    Kew Recreation Centre will be demolished to undergo an exciting redevelopment to provide the community with a modern, state-of-the-art facility catering to all ages and abilities. We look forward to welcoming everyone to the new Kew Recreation Centre later in 2022 and thank members for their support.

    Website update - KRC project page

    https://www.boroondara.vic.gov.au/kewrec

  • Reciprocal rights

    Kew Recreation Centre members have reciprocal rights at the other Council centres (Hawthorn Aquatic and Leisure Centre, Ashburton Pool and Recreation Centre and Boroondara Sports Complex) and are welcome to use them.

    We have developed alternative options and additional programming to ensure Kew Recreation Centre members’ health and wellbeing needs are met during the closure.

    For more information, visit YMCA’s Kew Recreation Centre redevelopment page